Join Customer Retention Team Lead | Latest accessiBe Jobs NYC 2023 Full Time

accessiBe, the industry frontrunner in web accessibility solutions, empowers businesses to become inclusive brands with accessible websites. It goes beyond being just a workplace; it is a vital player in a movement for social justice. Joining our team means immersing yourself in a community of like-minded individuals who share your goals and values.

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Together, we work passionately to dismantle barriers to accessibility, making the internet a more inclusive space for everyone. We deeply respect and value all individuals, regardless of their abilities. We seek out determined individuals who embrace rapid change and strive for success. By collaborating with disability communities and providing web accessibility as an option for every business, we bring about genuine change and make a significant impact on the world.

Join Customer Retention Team Lead | Latest accessiBe Jobs NYC 2023

We are currently seeking an experienced Customer Retention Team Lead to join our team. As the Customer Retention Team Lead, your primary responsibility will be to lead a team of customer retention specialists and ensure the successful retention of customers for our organization. Your role will be pivotal in developing and implementing strategies to maximize customer loyalty, minimize churn rate, and enhance overall customer satisfaction. Your objective will be to establish strong relationships with customers, address their concerns, and proactively identify opportunities to improve their experience.

Responsibilities:

• Lead and manage a team of customer retention specialists, providing guidance, coaching, and support.
• Develop and execute customer retention strategies that align with our organizational goals.
• Analyze customer data and collaborate with cross-functional teams to implement effective retention programs.
• Cultivate robust customer relationships, address concerns promptly, and offer personalized solutions.
• Define and monitor key performance indicators (KPIs) for customer retention.
• Evaluate and enhance customer retention processes to optimize efficiency.

Requirements:

• Bachelor’s degree in business administration, marketing, or a related field (or equivalent experience).
• Proven track record in customer retention, account management, or a similar role.
• Strong leadership and team management skills, with the ability to motivate and inspire your team.
• Excellent interpersonal and communication skills, both written and verbal.
• Analytical mindset, capable of leveraging data to drive decision-making.
• Proficiency in CRM software and customer analytics tools.
• Familiarity with customer experience (CX) strategies and methodologies.
• Results-oriented mindset, with a focus on meeting or exceeding targets.

Advantages: Why join our team?

In addition to comprehensive training and development plans, here are some of the benefits we offer:

• The salary for this position ranges from $110,000 to $125,000, based on your experience and skill set.
• Impressive Bonus/Commission scheme.
• Career planning and growth opportunities.
• Opportunity to become a key employee of the global leader in online accessibility.

We take great pride in our culture, as it plays a significant role in our success. We are an equal opportunity employer that celebrates diversity and recognizes the strength that comes from diverse perspectives and backgrounds. We approach diversity and inclusion with utmost seriousness and thoughtfulness.